Refund & Cancellation Policy
By making a reservation with an accommodation provider (including 3hills.in, Aster Travel and their affiliates), you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider / Aster (the delivery terms and conditions of an accommodation provider / Aster can be obtained with the relevant accommodation provider / Aster). The general cancellation and no-show policy of each accommodation provider / Aster is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's / Aster cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider / Aster carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
Right to Cancellation by Aster In Case Of Invalid Information from User
The User expressly undertakes to provide to Aster only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Aster.
In case Aster discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Aster in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Aster shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.
The User unequivocally indemnifies Aster of any such claim or liability and shall not hold Aster responsible for any loss or damage arising out of measures taken by Aster for safeguarding its own interest and that of its genuine customers. This would also include Aster denying/cancelling any bookings on account of suspected fraud transactions.
Right to Refuse
Aster at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by Aster is not complete until full money towards the service is received from the customer and accepted by Aster.
Without prejudice to the other remedies available to Aster under this agreement, the TOS or under applicable law, Aster may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
Aster may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with Aster or use the website in any manner whatsoever until such time that the user is reinstated by Aster.
Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Aster reserves the right to recover any amounts due and owing by the user to Aster and/or the service provider and to take strict legal action as Aster deems necessary.
All refunds are processed by the method of payment used in the initial transaction, except in the case of cash payments where the refund is processed through cheque or online transfer.
The refund is initiated from our end within 3 working days of receiving the cancellation request for requests placed online through our Accounts section, and within 5 working days for requests placed on the phone. An e-mail confirmation of the refund amount will be sent to the email address given to us at the time of booking.
Please note that it may take 3 - 14 days for the money to reflect in your account, depending on your bank, after the refund is initiated from our end.